Before You Contact Us
Please include your device model, iOS version, ElimeVibe app version, the feature you were using, and a short description of what happened. Screenshots are helpful when they do not contain private information.
Do not send passwords, payment card details, full App Store receipts, private craft notes, or other sensitive personal information.
Purchases and Star Coins
- Confirm that you are signed in to the App Store and that in-app purchases are allowed on the device.
- If Apple confirms payment but Star Coins are not delivered, email us with the Product ID, approximate purchase time, and Apple transaction status.
- Star Coins are consumable products and cannot be restored using Restore Purchases.
- Refund requests are processed by Apple through its purchase support channels.
Camera, Photos, and Microphone
Permission settings can be reviewed in iOS Settings under ElimeVibe. Camera access supports taking craft photos, the system photo picker supports selecting images, and microphone plus speech-recognition access supports voice reflections.
Records and Local Data
Craft records, selected photos, profile details, chat history, and Star Coin balance are primarily stored on your device. Deleting app data or uninstalling the app may permanently remove this information. Keep copies of important photos and notes outside the app.
AI Assistance
AI responses may be incomplete or inaccurate. For failed requests, check the network connection and try again later. Do not rely on AI responses for safety-critical instructions involving heat, food, tools, chemicals, or hazardous materials.
Privacy and Legal
For information about data handling, read the Privacy Policy. Your use of ElimeVibe is also governed by the Terms of Service.
Privacy, deletion, or legal requests can also be sent to SmallDevera357@outlook.com.